General, including Terms and Conditions
SERVICE INFORMATION:
Typical Stages of a notarial transaction: Each notarial matter is different and the requirements and timescales will vary greatly according to whether the client is a private individual or a company and in particular according to the processing times of third parties such as the Foreign and Commonwealth Office, legalisation agents, translating agencies and couriers, etc . Some of the typical key stages are likely to include:
a. Receiving and reviewing the documents to be notarised together with any instructions you may have received
b. Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document (e.g. information from Companies House or foreign registries, powers of attorney etc)
c. Checking the identity, capacity and authority of the person who is to sign the document
d. If a document is to be certified, checking with the issuing authorities that the document/award is genuine. In the case of academic awards, this would entail checking with the appropriate academic institutions.
e. Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly
f. Drafting and affixing or endorsing a notarial certificate to the document
g. Arranging for the legalisation of the document as appropriate
h. Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019
TERMS and CONDITIONS:
- My assistance in respect of notarial matters is strictly limited to identification, witnessing signatures and providing the other services detailed in the section 'Notarial Services' on my website. In particular, please note that I am unable to advise on the law of jurisdictions outside England and Wales and cannot advise on the legal effect of any document to be used outside of England and Wales.
- As a Notary Public I am regulated by the Faculty Office of the Archbishop of Canterbury. Their address is:-
The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT
Telephone: 020 7222 5381
Email: faculty.office@1the sanctuary.com
Website: www.facultyoffice.org.uk
- I am covered for Professional Indemnity Insurance purposes by Tokio Marine HCC (Policy No. PI19V844792) with an indemnity limit of £1,000,000 each and every claim.
- Complaints: If you are dissatisfied about the service you have received, please do not hesitate to contact me. If we are unable to resolve the matter between ourselves, you may then complain to the Notaries Society (of which I am a member) who have a Complaints Procedure that has been approved by the Faculty Office. This procedure is free to use and designed to provide a quick resolution to any dispute. In such circumstances please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of the Notaries Society, PO Box 1023, Ipswich, IP1 9XB
Email: secretary@thenotariessociety.org.uk
- If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
- Finally, even if you have had your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result. The details of the Legal Ombudsman are:-
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman will expect complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of when you should reasonably have known that there was cause for complaint.
7. Data Protection: To view my Data Protection Policy and Data Protection Notice please visit my website andrewcaplennotarypublic.com. Hard copies can be provided on request.
Andrew Caplen - Notary Terms of Business 2023.docx
